Thank you for 15 years of supporting Molly Hatch
Ordering & Shipping
Payment
We accept Visa, Mastercard, Discover, JCB, Diners Club International and PayPal. All methods are safe and easy to use.
Shipping
Once your order has shipped, we will email you a shipping confirmation email with tracking information. Carriers that may be used include the U.S. Postal Service (USPS) or United Parcel Service (UPS). We do not ship internationally, to AK, HI or Puerto Rico.
The only way to guarantee delivery of your order is to select "signature confirmation" in your cart at the beginning of the checkout process. This will confirm that your package will not be left on your porch, doorstep or hallway and protect your order from being stolen. Please note that signature confirmation does not speed up the delivery time nor does it provide any additional tracking information. If you do not add "signature confirmation" at checkout and your package is lost or stolen after delivery, we will not be responsible for replacing the lost or stolen items in the shipment.
Order Turnaround
We aim to dispatch orders within 1-5 business days Monday through Friday. We do not ship on weekends or holidays. Please note that the holiday season increase in orders will increase processing time for orders to up to 7 days from the date your order is placed. When placing an order, please add 1-5 days processing time to your selected method for shipping, and take note that this can increase to up to 5-7 business days during holidays.
Cancellations
If we have to cancel items from your order for any reason, you will be notified via email and your method of payment will be refunded for the cancelled item.
International Shipments
We do not ship internationally.
Returns, Exchanges and Refunds
Our return policy lasts 15 days, if 15 days have gone by since your purchase date, we cannot honor a refund request. To be eligible for a return, your item must be unused and in its original condition, with original tags in tact. It must also be returned in original packaging with tags in place. To complete your return, we require proof of purchase in the form of an order number from mollyhatch.com. Do not send your purchase back to the manufacturer.
Gift cards and sale purchases are exempt from being returned.
To return items, contact info@mollyhatch.com for instructions.
For all returns, you will be responsible for paying for your own shipping costs, or, we can issue you a prepaid return shipping label. The amount of the prepaid return shipping label will be deducted from the refund of your return, plus a $5.00 handling fee. Original shipping costs are non-refundable when you return items.
If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure the return shipment is received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return and, if applicable, deduct the amount of your prepaid refund shipping label and deduct the $5.00 handling fee for all returns.
If your return was approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days of receipt and inspection of your return.
Late or missing refund (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mollyhatch.com.
Sale Items
Only regular priced items may be refunded, sale items cannot be returned or refunded.
Exchanges (if applicable)
We only refund or replace or exchange items if they are defective or damaged within 15 days of the date your order was placed. Please email info@mollyhatch.com with images of the defective or damaged item and we will work with you to replace or refund you for the item, if warranted. Please note that due to the fragile nature of ceramics, we cannot guarantee replacement of ceramics unless the damage has occurred in shipment or manufacturing.
We do not exchange items. Please contact us at info@mollyhatch.com and begin the return process and place a new order for the item you are interested in.